Salesforce.com is a cloud computing and social enterprise Software as a Service provider based in San Francisco. Sales force.com’s customer relationship management (CRM) service has a Sales Cloud, Service Cloud, Data Cloud (including Jigsaw), Collaboration Cloud (including Chatter), Analytics Cloud and Custom Cloud (including Force.com)
Sales Cloud manages contact information and integrates social media and real-time customer collaboration through Chatter.
Service Cloud includes a call center-like case tracking feature and a social networking plug-in for conversation and analytics.
Marketing Cloud offers Radian6, a social media monitoring and marketing application.